Payment

Do you offer a 'cash on delivery' payment option?

• There is no 'cash on delivery' payment option.

Can I pay by debit card?

• You can use any bank debit card for your orders.

• Refunds on purchases made with debit cards may take longer depending on your bank.

Is it safe to shop with a credit card on your site?

Our customers' security is really important to us and we're committed to ensuring we keep our customers safe. In order to do this, we perform security checks on some orders.

• Sirraymondtailor has EV Certification, which is the highest SSL Certificate and is used to secure the information transmitted with 128-bit encryption.

• We are also compliant with global data security standards.

• The card information used while shopping at Sirraymondtailor.com is only saved with your consent and cannot be seen by third parties.

• The 3D Secure protocol is used for debit card transactions. 3D Secure is an identity verification system developed by card companies to ensure the security of online shopping.

Which payment methods are available?

We accept the following payment cards: Visa, Visa Electron, MasterCard, Maestro debit card.

We also accept PayPal, Apple Pay and Google Pay.

How can I pay with Paypal?

There are 4 steps to complete the order using the Paypal payment option:

1. Select PayPal as your payment method at the checkout.

2. You will then be redirected to the PayPal website to proceed with the payment.

3. If you are an existing PayPal customer, you can log in with your user details and confirm the payment. If you are new to PayPal, you can create a PayPal account and then confirm the payment.

4. You will then be redirected to Sirraymondtailor.com and your order and payment will be completed!


Refund process:

• If you return/cancel one or more items, the value of the cancelled/returned items will be credited back to your PayPal account.

• You can define in your PayPal account whether the amount should be forwarded to your bank account.


For more information about Paypal, please visit: https://www.paypal.com/en/home

Is it possible to pay in installments by credit card?

Unfortunately, payment by installments is not available.

What happens to my refund if I cancel or return my order?

• The refund process for cancelled/returned orders is completed within 2-10 business days. The time it takes for a refund to be issued depends on your payment method.

o Credit card: The time it takes for the refund to appear in your account depends on your bank. If you paid with a credit card, the refund is usually transferred in a couple of days. For debit card payments, the refund process may take longer.

o PayPal: The refund amount will be credited to your PayPal account. You can decide on PayPal whether the amount remains in your PayPal account or is credited back to your bank account.

Why was my payment declined?

• If your payment was declined, please check your payment details to make sure they are correct.

• If your credit or debit card was declined, check whether your card has expired or if your billing address is different to the billing address indicated to Sirraymondtailor.com.

• Please ensure that you have not reached the card limit and that the card is not currently being reviewed by your bank.

• If the previous steps did not solve the issue, please contact your credit card company or bank for more information.

• If your payment with PayPal was declined, please contact PayPal directly.