Shipping and Delivery

Which shipping company will deliver my order?

• Your order will be shipped via private shipping companies. It is not possible to choose a shipping company at this moment.


• Estimated delivery dates are provided on the "My Cart" and "Order Confirmation" pages.


• Please note that our couriers will not request any additional VAT or duty charges on delivery.


• Once your order is shipped, we'll send a confirmation email with the link that allows you to check the status of your delivery online from the courier's tracking portal.

When will my order arrive?

• Products are delivered within the date range specified on the "My Cart", "Order Confirmation" and "Order Detail" pages. (Homepage > "My Account" > "My Orders" > "Order Detail").

Note: Ordered items may be delivered on different dates or in several parcels in order to deliver products to you faster.


• Once your order is shipped, we'll send a confirmation email with the link that allows you to check the status of your delivery online from the courier's tracking portal.


• You can also track the shipping status of your order from the link "Where is my shipment?" on the "Order Detail" page.

Are there delivery fees applicable?

Delivery is FREE of charge, as long as you meet the minimum order value of 10€. Otherwise, delivery fee is 3.99€.

My order has been shipped. I want to change my address.

• If the order status is "Shipped", it is unfortunately not possible for us to change the recipient name and/or delivery address.

Note: If the courier was unable to deliver your package to you (e.g. because you were out or the address was incorrect), the package will be returned to the our warehouse and you will be refunded.

My order arrived when I was not at my address.

• We recommend that you track the shipping status of your package:

1) from the link "Where is my shipment?" on the "Order Detail" page (Homepage > "My Account" > "My Orders" > "Order Detail")

2) from the tracking link sent via e-mail.


• If you are not able to be at the delivery address at the allocated time, it may be worth checking out the couriers' app or website, as many of our couriers will allow you to add instructions for the driver, change delivery time or add a preferred safe place / neighbour where your package can be left.


• If your order status is showing as "Sent back" on the "Order Detail" page, you can wait for your package to come back to our warehouse and we will give you a refund when it arrives there.

 

What should I pay attention to during delivery?

Always check your order with the courier.


• If the package/product is damaged or the number of packages is incorrect:

o After signing the shipment delivery receipt, ask the courier to issue an "Assessment Report".

o If you decide not to accept the shipment after checking the content and quantity, get a return code with the easy return option on the "Order detail" screen.

o Deliver the product/box with this record and invoice to the shipment officer and send it back to us.

 

Are deliveries made on public holidays?

• Shipping companies only deliver on business days.

 

What time will the product I bought be delivered?

Between 9 am and 6 pm from Monday to Saturday, except on holidays.

 

Where Is My Shipment?

• When your order is delivered to the shipping company, you will receive an update by e-mail.


• Once you have received this e-mail, you can track your shipment in 2 ways:

1) from the link "Where is my shipment?" on the "Order Detail" page (Homepage > "My Account" > "My Orders" > "Order Detail".

2) from the tracking link sent via e-mail.

 

Sirraymondtailor delivers to many European countries. Below are the countries we currently ship to. If you live in one of these countries, enjoy your shopping experience!

 

*Germany, the Netherlands, France, Great Britain, Belgium, Spain, Austria, Czech Republic, Hungary, Ireland, Italy, Portugal, Luxembourg, Finland, Poland, Denmark, Sweden, Slovakia, Greece, Romania, Croatia, Estonia, Latvia, Malta, Bulgaria, Slovenia and Lithuania.